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This study aims to understand the influence of relational benefits of Facebook brand/fan page towards relationship commitment among Generation Y. Additionally, this study also investigates the mediating effect of customer satisfaction on the relationship between relational benefits and relationship commitment. A total of 195 sets of online questionnaire were collected using snowball sampling method for the statistical data requirement of SmartPLS. The analysis found significant positive relationships between relational benefits and relationship commitment, however, only on social, functional, and special treatment benefits. Surprisingly, the findings also showed an insignificant mediation effect of customer satisfaction on the relationship between relational benefits and relationship commitment. The research findings are valuable to both the theoretical and businesses adopting social media as a marketing strategy. Marketers employing the Facebook or other social media in catering and reacting to the Generation Y needs will benefit the most; securing their confidence and loyalty towards purchasing a certain brand.


If doing an entire ad campaign sounds a little daunting, consider promoting selects of what you post. When you see something is performing well, you can give it a bit of a boost to increase sales even more. This is a great middle ground for people interested in increasing their affiliate marketing game on Facebook but don’t have the time, energy, or desire to create strong images for an ad campaign.
If you are a budding photographer and would like to be paid for your craft then you should consider setting up your own photography website. This is a great way to not only promote your services as a photographer but also to sell your images. You can charge visitors a fee to download your images. Or, if you’d rather, turn your site into a paid membership site, with free downloads of all images for paying subscribers.
In the end, most customers do not remember the seller much less the card, so this marketing method does not work to convince buyers to return. This is different with internet marketing where the marketers can easily collect email addresses of their prospects and buyers, which they can use in reaching out and forming a relationship with the customer.
Marketing automation adds another wrinkle to the conversation. Some affiliates automate their posts with software like Hootsuite, but I don’t. I’ve tried automating on Facebook and was unimpressed with my results. I prefer to post natively and schedule content to meet my objectives. Still, using a third-party automation application could work for you.
If you’re just starting out developing your Facebook mission, one great place to start is with your fans’ expectations. What can your fans expect when they become a fan of your page? One optimal place to display expectations is on a custom welcome tab so all of your new fans will know what to expect before they start engaging on your wall. The following example is from the Facebook page of Pam Hendrickson Consulting.
An important consideration in your Facebook content strategy should be how frequently you post, and when. If you don’t post frequently enough, you won’t look as reliable or authentic -- after all, how much faith do you put in a brand that hasn’t updated its Facebook Page for several months? Post too often, however, and people might get sick of having their feeds flooded with your content.
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